English Streets we aim to keep our customers' satisfaction at the highest level. Therefore, in case you have any problems with our services you have purchased, you can refer to our refund and return policy mentioned below.
Refund and Return Conditions
- Course Cancellation and Refund Request:
- Cancellation requests made at least 14 days before the start date of the courses you have purchased will receive a full refund of the course fee.
- Kurs başlangıç tarihine 14 günden az kala yapılan iptallerde, kurs ücretinin %50’si iade edilir.
- Cancellations made after the start of the course are non-refundable.
- Refund after the start of the course:
- If for any reason after the start of the course you are unable to continue the course, no refunds will be given except in special cases (such as health problems). Documentation is required for such special circumstances and refund requests will be evaluated by English Streets management.
- Online Trainings:
- For online trainings, there is no refund if the training materials have been accessed and/or the training sessions have been attended.
- Cancellations made before the start of online trainings will be refunded in full.
- Private Lessons:
- Cancellation of private lessons must be notified at least 24 hours before the lesson time. In this case, the lesson fee will be refunded or shifted to another time.
- Less than 24 hours before the lesson, the course fee is non-refundable.
Return Process
- Your return requests will be evaluated and you will be notified within 14 business days at the latest following the receipt of your request.
- For requests that are eligible for a refund, the refund is made according to the method of payment. For payments made by credit card, the refund is made to your credit card and may take a certain period of time depending on your bank's processes.
How to Request a Refund?
You can send us your return requests using any of our communication channels below:
Email:
- You can send your requests to our e-mail address, specifying your course information and the reason for your return.
Phone:
- You can request a refund by calling our customer service number. Our customer representative will provide you with the necessary guidance.
Address:
- You can send your written requests by mail to the address below:English Streets [info@www.englishstreets.com]
Contact Information
Address:
- [Address Info]
Email:
- [info@englishstreets.com]
Phone:
- [+905419060157]
Special Cases
English StreetsThe Company reserves the right to consider cancellation and refund requests made due to health problems or other force majeure circumstances separately, taking into account special circumstances. In such requests, the necessary documents must be submitted and the justification of the request must be proven.